CS Agent- Ticket Team

Location Malaysia
Job reference 161046
Salary 0.0
CS Agent - Ticket Team
  • Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
  • Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
  • Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
  • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
  • Keep abreast of developments and changes in products, services, policies, and procedures by reading pertinent journals, attending briefing/meetings and courses.