Customer Experience Agent

Location Petaling Jaya, Petaling, Selangor
Job reference 159908
Consultant name Nornadiah Binti Kamal Bahrin
Consultant email [email protected]
Consultant contact no 03-20870000
Customer Experience Agent

Work location is in KL, Malaysia

Role responsibilities:
  • Provide customer support to client customers in Singapore.
  • Build and maintain good relationships and community building efforts with client’s customers
  • Guiding our customers in using Grab mobile application , with primary focus on client’s financial services
  • Manage product and service enquiries and any customer issues arising from our customers
The day-to-day activities:
  • Provide quality customer support (24/7) through Voice and Digital channels for our customers
  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
  • Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to supervisor
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Support other department campaigns when the need arises

The must haves:
  • At least 1-3 years working experience in Customer Service
  • Must possess at least a Diploma in any relevant field
  • Experience in Zendesk and Livechat will be an added advantage
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
  • Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
  • Ability to communicate results to management and in a fast paced environment
  • Can thrive under minimal supervision

Click on 'Apply now' or send your resume to [email protected]