Work location is in KL, Malaysia
Role responsibilities:
- Provide customer support to client customers in Singapore.
- Build and maintain good relationships and community building efforts with client’s customers
- Guiding our customers in using Grab mobile application , with primary focus on client’s financial services
- Manage product and service enquiries and any customer issues arising from our customers
- Provide quality customer support (24/7) through Voice and Digital channels for our customers
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Support other department campaigns when the need arises
The must haves:
- At least 1-3 years working experience in Customer Service
- Must possess at least a Diploma in any relevant field
- Experience in Zendesk and Livechat will be an added advantage
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
- Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
- Ability to communicate results to management and in a fast paced environment
- Can thrive under minimal supervision
Click on 'Apply now' or send your resume to [email protected]