Job Title: Customer Support - Customer Experience Specialist
Location: Petaling Jaya (First Avenue)
Salary : Min RM 2,500 - RM 3,000
Fixed Shift Allowance : RM500
Contract : 1 year (view to extension and permanent based on performance)
Must be willing to work on 24-hour-rotation shift.
Provide quality customer support (24/7) through Digital and LiveChat channels for our customers.
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Support other department campaigns when the need arises.
Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
Total Working Experience - Minimum 2-3 Years (Optional)
Age Requirement : Below 36 Yrs old
Required language (s) : Bahasa Malaysia, English (fluent spoken English will be an added advantage).
:heavy_check_mark: Applicants should be Malaysians citizens or hold relevant residence status.
:heavy_check_mark: Excellent verbal/written communication skills in both English and Malay languages.
:heavy_check_mark: Ability to communicate results to management and in a fast paced environment.
Fresh graduates are encouraged to apply.
Able to start work immediately.