Customer Experience Coordinator

Location Malaysia
Job reference 160312
Salary 0.0

Job Title: Customer Support - Customer Experience Specialist
Location: Petaling Jaya (First Avenue)



Job Details:
Salary : Min RM 2,500 - RM 3,000
Fixed Shift Allowance : RM500
Contract : 1 year (view to extension and permanent based on performance)
Must be willing to work on 24-hour-rotation shift.

Responsibility:

  • Provide quality customer support (24/7) through Digital and LiveChat channels for our customers.

  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.

  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.

  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

  • Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

  • Support other department campaigns when the need arises.


Requirements:

  • Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.

  • Total Working Experience - Minimum 2-3 Years (Optional)

  • Age Requirement : Below 36 Yrs old

  • Required language (s) : Bahasa Malaysia, English (fluent spoken English will be an added advantage).

  • :heavy_check_mark: Applicants should be Malaysians citizens or hold relevant residence status.

  • :heavy_check_mark: Excellent verbal/written communication skills in both English and Malay languages.

  • :heavy_check_mark: Ability to communicate results to management and in a fast paced environment.

  • Fresh graduates are encouraged to apply.

  • Able to start work immediately.