Customer Service Representative

Location Singapore
Job reference 159465
Salary 3000.0

Bilingual Customer Service Representative

Location: Kuala Lumpur

Responsibilities:

  • Make and receive contacts via telephone, email and chat for assigned accounts

  • Use advanced call structures and techniques

  • Investigate reasons for non-payment/return

  • Negotiates resolution

  • Verify return/payment terms, funding sources and process condition

  • Respond to billing disputes, requests for refunds, tax exemptions and logistic etc

  • Manages a portfolio of accounts to promote efficiency within standards

  • Utilize concise notes/updates in corporate/client databases

  • Research cases to find viable contact sources when information provided is not current

  • Build business cases to support payment/return/write-off decisions

  • Track daily metrics and performance to attain required goals

  • Demonstrate behaviours reflecting our policies

  • Maintain a positive customer relationship

  • Exceed standards expressed by the client

  • Our ideal candidate will possess the following:

  • Native or fluent speaker of one or more of the following languages above: Malay & English

  • Proficiency in MS Word and Excel

  • Ability to build rapport, ask questions, listen and redirect the conversations

  • Ability to overcome objections, analyze responses and negotiate resolutions

  • Work independently and as part of a team to achieve required metrics and

  • standards

  • Solid time management skills

  • Knowledge in customer service, accounts receivable, invoicing, collection and/or finance

  • Ability to adapt to new business opportunities, challenges and client demands

  • Excellent verbal and written communication skills

  • Ability to learn and grow with our organization

  • Computer, broadband connection and quiet working environment

Email your resume to [email protected] or Click on 'Apply Now'