Cloud Engineer
Salary: Negotiable
Location: Cyberjaya
Responsibilities
Evaluate and implement change requests from customers and perform routine customer support to fulfill customer requests.
Identify, troubleshoot, and resolve hardware and software problems and cooperate with vendors in fault resolution when necessary to rectify problems.
Review and keep track of the response time of ticket.
Conduct regular review with manager for ongoing activities / escalated issues to ensure timely resolution of issues and customer satisfaction.
Perform upgrades, patches and tuning to maintain and improve platform performance.
Adhere to ISO9001 and ISO27001 requirements and policies in daily operation.
Develop / maintain scripts, build / configuration tools and monitoring scripts, Unix system scripting to enhance work processes.
To maintain a high service quality standard, 24x7 on-call duty is required.
Requirements
Minimum Bachelor’s Degree holder in Computer Science/Engineering or related disciplines.
Professional certificates in Microsoft, Linux, VMware (e.g. MCP, MCSE, LPI, VCP) preferred.
Minimum 3 years of solid experience in ISP/ ICT industries
