Cloud Engineer

Location Malaysia
Job reference 161806

Cloud Engineer
Salary: Negotiable
Location: Cyberjaya


  • Evaluate and implement change requests from customers and perform routine customer support to fulfill customer requests.

  • Identify, troubleshoot, and resolve hardware and software problems and cooperate with vendors in fault resolution when necessary to rectify problems.

  • Review and keep track of the response time of ticket.

  • Conduct regular review with manager for ongoing activities / escalated issues to ensure timely resolution of issues and customer satisfaction.

  • Perform upgrades, patches and tuning to maintain and improve platform performance.

  • Adhere to ISO9001 and ISO27001 requirements and policies in daily operation.

  • Develop / maintain scripts, build / configuration tools and monitoring scripts, Unix system scripting to enhance work processes.

  • To maintain a high service quality standard, 24x7 on-call duty is required.



  • Minimum Bachelor’s Degree holder in Computer Science/Engineering or related disciplines.

  • Professional certificates in Microsoft, Linux, VMware (e.g. MCP, MCSE, LPI, VCP) preferred.

  • Minimum 3 years of solid experience in ISP/ ICT industries