Customer Engineer

Location Malaysia
Job reference 164174
Salary 5000.0
Customer Engineer

Salary: RM5,000

Job Responsibilities
  • Queries on Alibaba Cloud products, solutions, and architectures. 
  • Recommendations on how to use and configure Alibaba Cloud products
  • Technical issues and fault diagnosis of Alibaba Cloud products
  • Troubleshooting problems with Alibaba Cloud APIs and SDKs
  • Troubleshooting operations or system problems related to Alibaba Cloud resources
  • Alibaba Cloud console or official Alibaba Cloud tools
  • Financial affairs and account contract problems related to Alibaba Cloud 
  • Third-party software configuration guidance and troubleshooting related to Alibaba Cloud products

  • Computer or related major, at least 2-3 year AND 2-6 year of system operation and maintenance experience, familiar with application system anomaly investigation and diagnosis.
  • Master at least 1 scripting language, be familiar with Unix or Linux operations, analyse problems from the user's perspective, and refine requirements
  • Service consciousness, sense of responsibility, communication ability and learning ability
  • Able to calmly face the support work of high voltage and high frequency.
  • Excellent English ability, can be used as working language
Apply on website or email Vimal: [email protected]