Customer Engineer

Location Malaysia
Job reference 164174
Salary 5000.0

Customer Engineer

Salary: RM5,000

Job Responsibilities

  • Queries on Alibaba Cloud products, solutions, and architectures. 

  • Recommendations on how to use and configure Alibaba Cloud products

  • Technical issues and fault diagnosis of Alibaba Cloud products

  • Troubleshooting problems with Alibaba Cloud APIs and SDKs

  • Troubleshooting operations or system problems related to Alibaba Cloud resources

  • Alibaba Cloud console or official Alibaba Cloud tools

  • Financial affairs and account contract problems related to Alibaba Cloud 

  • Third-party software configuration guidance and troubleshooting related to Alibaba Cloud products


  • Computer or related major, at least 2-3 year AND 2-6 year of system operation and maintenance experience, familiar with application system anomaly investigation and diagnosis.

  • Master at least 1 scripting language, be familiar with Unix or Linux operations, analyse problems from the user's perspective, and refine requirements

  • Service consciousness, sense of responsibility, communication ability and learning ability

  • Able to calmly face the support work of high voltage and high frequency.

  • Excellent English ability, can be used as working language

Apply on website or email Vimal: [email protected]