Junior/Field Technician

Location Subang Jaya
Job reference 169310
Salary 3500.0
Consultant name Ranjith Ramyah Ravichandran
Consultant email [email protected]
Consultant contact no 03-20870000

Jnior/Field Technician

Salary: RM3,500

  • 0.5 - 2 years’ experience in servicing/deploying computer equipment or a technical school certification is required
  • Must have proven customer service background
  • Individual will be knowledgeable of Windows operating system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Qualified resources should have A+ certification or equivalent skill set
  • Basic Windows troubleshooting will be involved
  • Certification in various hardware platforms may optionally be required for servicing hardware issues

Break/Fix, Disassembly/re-assembly, Troubleshooting

  • Basic Storage (EQL & MD3xxx)
  • Desktops/ notebooks / tablets/ printers
  • Servers
  • Switches

Activities / responsibilities 

  • Fault diagnosis, basic troubleshooting and ensure effective repair of the products
  • Delivers upgrades and conversions including replacement of component parts e.g. keyboards, monitors, disks etc.
  • Escalate calls within given time guidelines.
  • Process paperwork relevant to customer problems/upgrades.