Solution Specialist (Contact Center) – Engineering position

Location Kuala Lumpur
Job reference 162757
 Solution Specialist (Contact Center) – Engineering position

Responsibilities:
  • To manage new customer’s project from requirement mapping, deployment, testing, user training, commission to maintenance.
  • Troubleshooting system, network problems, diagnosing and solving related hardware or software faults.
  • Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.
  • Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
  • Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
  • Able to prioritize and manage few open cases at a time.
  • Establish a good working relationship with customers and other professionals such as internal developer.
  • Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.
Requirements:
  • University degree in Computer Science, IT or equivalent.
  • At least 1 year of development/support experience in Contact Center platform. Strong working and technical knowledge in the following areas: Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3, Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).
  • Good to have an exposure to Contact Center & Telephony Concepts.
  • Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
  • Strong communication skills – both written, oral and presentation in English and Bahasa Malaysia.
  • Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
  • Strong analytical and problem-solving skill.
  • Fresh graduates are encouraged to apply.
  • Applicants should be Malaysian citizens.