Solution Specialist (Contact Center) – Engineering position
Responsibilities:
To manage new customer’s project from requirement mapping, deployment, testing, user training, commission to maintenance.
Troubleshooting system, network problems, diagnosing and solving related hardware or software faults.
Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.
Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
Able to prioritize and manage few open cases at a time.
Establish a good working relationship with customers and other professionals such as internal developer.
Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.
Requirements:
University degree in Computer Science, IT or equivalent.
At least 1 year of development/support experience in Contact Center platform. Strong working and technical knowledge in the following areas: Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3, Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).
Good to have an exposure to Contact Center & Telephony Concepts.
Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
Strong communication skills – both written, oral and presentation in English and Bahasa Malaysia.
Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
Strong analytical and problem-solving skill.
Fresh graduates are encouraged to apply.
Applicants should be Malaysian citizens.
